VS Factory HQ reference desk

Shipping and Returns

Shipping stages, inspection requirements and return-con…

Final regions, lead times, customs coverage, return address and warranty duration must be configured by the store owner before accepting orders.

Dispatch stages

  1. Reference and configuration confirmation
  2. Allocation or sourcing
  3. Unit-specific QC and approval
  4. Secure packing and tracked dispatch
  5. Delivery inspection within the written reporting window

Return condition

Do not size the bracelet, remove protective material or wear the watch until it has been inspected. Report damage or a material mismatch promptly with clear photos and an opening video where required by the final policy.